Discovery Call Centre Agents

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Type of Position Permanent
Key Purpose To take calls and assist all discovery clients with queries and provide query resolutions.
Key Outputs Dealing with multiple telephonic queries from Discovery member, brokers and franchises.
Dealing with all queries through to resolution.

Logging of all queries

Keeping clients up to date with their queries

Ensuring excellent quality service to all members

Completing administrative and repetitive tasks in keeping accurate, detailed stats of all queries/correspondence and reporting on it on a weekly basis

Routing all enquiries to correct departments

Working on Discovery Systems

Competencies Passion for service
• Self driven development and growth
• Emotional maturity
• Verbal and written communication
• Resilience
• Judgment
• Innovation and optimism
• Planning and organizing
• Problem solving
Qualifications & Experience Essential
Completed Matric with Mathematics or Accounting

6 Months customer service experience

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03/12/2016, # , Edit