Nedbank: Officer New Business Payout






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Nedbank: Officer New Business Payout Location: Pretoria, ZA

Description

Nedbank Recruiting

Job Classification

Job Family

Administration, Operations and Facilities

Career Stream

Operations

Leadership Pipeline

Manage Self: Technical

Job Purpose

Ensure consistent payout to dealers and ensure that all security documentation is in order to cover the asset risk of the bank.

Job Responsibilities

Productivity

Checking and processing new payout requests within 18 minutes.

Checking and processing payout pendings within 11 minutes.

Attend to customer telephonic requests in a professional manner.

Ensure incoming telephone calls are answered within 15 seconds.

Ensure client telephonic requests are adhered to.

Quality

Reviewing all supporting documents received from the dealers for accuracy, completeness and compliance before payout.

Ensure that clear and correct FICA documents are received before payout.

Stay updated with amended policies and procedures.

Report suspicious and fraudulent transactions to line management.

5% Error Ratio and QA Assessments.

Effective Communication

Assist and liaise with dealers on incomplete and incorrect payout requests.

Proactively follow up on payout pending with dealers or sales.

Escalate relevant queries to team leader or manager for sign off where applicable

Essential Qualifications – NQF Level

Matric / Grade 12 / National Senior Certificate
Preferred Qualification

Matric OR
3 year degree in Banking or Finance field
Minimum Experience Level

1 year appointed as a Contracts Officer in the Vehicle Asset Finance industry with the successful completion of the payouts assessment or

1 year appointed as a Payouts Officer (payment to dealerships) in the Vehicle Asset Finance industry.

Technical / Professional Knowledge

Administrative procedures and systems
Banking knowledge
Banking procedures
Business principles
Business terms and definitions
Data analysis
Governance, Risk and Controls
Microsoft Office
Relevant software and systems knowledge
Business writing skills
Cluster Specific Operational Knowledge
Behavioural Competencies

Building Customer Loyalty
Earning Trust
Decision Making
Initiating Action
Stress Tolerance
Work Standards
Continuous Improvement
Managing Work

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Please contact the Nedbank Recruiting Team at +27 860 555 566 Officer New Business Payout, Pretoria

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