Location: Pretoria, ZA
Administration, Operations and Facilities
Manage Self: Technical
Ensure consistent payout to dealers and ensure that all security documentation is in order to cover the asset risk of the bank.
Checking and processing new payout requests within 18 minutes.
Checking and processing payout pendings within 11 minutes.
Attend to customer telephonic requests in a professional manner.
Ensure incoming telephone calls are answered within 15 seconds.
Ensure client telephonic requests are adhered to.
Reviewing all supporting documents received from the dealers for accuracy, completeness and compliance before payout.
Ensure that clear and correct FICA documents are received before payout.
Stay updated with amended policies and procedures.
Report suspicious and fraudulent transactions to line management.
5% Error Ratio and QA Assessments.
Assist and liaise with dealers on incomplete and incorrect payout requests.
Proactively follow up on payout pending with dealers or sales.
Escalate relevant queries to team leader or manager for sign off where applicable
Essential Qualifications – NQF Level
Matric / Grade 12 / National Senior Certificate
3 year degree in Banking or Finance field
Minimum Experience Level
1 year appointed as a Contracts Officer in the Vehicle Asset Finance industry with the successful completion of the payouts assessment or
1 year appointed as a Payouts Officer (payment to dealerships) in the Vehicle Asset Finance industry.
Technical / Professional Knowledge
Administrative procedures and systems
Business terms and definitions
Governance, Risk and Controls
Relevant software and systems knowledge
Business writing skills
Cluster Specific Operational Knowledge
Building Customer Loyalty
Please contact the Nedbank Recruiting Team at +27 860 555 566 Officer New Business Payout, Pretoria